Refund & Returns Policy
European Consumer Rights & Perishable Confections Standard • Effective Version: September 2026
1. Perishable Goods Exemption (Directive 2011/83/EU, Art. 16(d))
Under European Union Consumer Rights regulations, the standard 14-day statutory right of withdrawal does not apply to goods that are liable to deteriorate rapidly or are sealed for health protection and hygiene once unsealed.
Due to the perishable culinary nature and temperature sensitivity of artisan chocolate and functional pectin confections, sealed items cannot be returned once delivered.
2. Damaged or Defective Consignments
In the unlikely event that your parcel arrives damaged in transit or exhibits a verified manufacturing anomaly:
1. Photograph the exterior packaging and the inner sealed confection within 48 hours of delivery.
2. Submit photos along with your Order Reference Number to sales@fusionbars.eu.
3. Following laboratory review, our operations team will dispatch a prompt complimentary replacement or issue a refund to the original payment rail.
3. Non-Delivery or Tracking Claims
If a dispatched consignment does not arrive within the maximum expected delivery window (10 business days for Western Europe, 14 business days for non-contiguous regions), contact customer support for courier investigation and priority re-shipment.